Zendesk

Prerequisites

• API Token

• Subdomain

• Email

Setup Guide

• API Token

  • Enabling API token access API token access is disabled by default. You must enable API token access in Admin Center before users can use API tokens.

    • To enable API token access

      • In Admin Center, click Apps and integrations in the sidebar, then select APIs > Zendesk API.

      • In the Settings tab, enable token access.

  • To generate an API token

    • In Admin Center, click Apps and integrations in the sidebar, then select APIs > Zendesk API.

    • Click the Add API token button to the right of Active API tokens. The token is generated and displayed.

      
    • (Optional) Enter an API token description.

    • Copy the token and paste it somewhere secure. When you click Save to close this window, the full token will never be displayed again.

    • Click Save to return to the Zendesk API page.

      If you click the token to reopen it, a truncated version of the token is displayed.

• Subdomain

  • Your subdomain is the part of the URL that comes before "my_subdomain.zendesk.com".

• email

  • Please share the API token issuer's email