Zendesk

Prerequisites

  • API Token

  • Subdomain

  • Email

Setup Guide

  • API Token

    • Enabling API token access API token access is disabled by default. You must enable API token access in Admin Center before users can use API tokens.

      • To enable API token access

        • In Admin Center, click Apps and integrations in the sidebar, then select APIs > Zendesk API.

        • In the Settings tab, enable token access.

    • To generate an API token

      • In Admin Center, click Apps and integrations in the sidebar, then select APIs > Zendesk API.

      • Click the Add API token button to the right of Active API tokens. The token is generated and displayed.

      • (Optional) Enter an API token description.

      • Copy the token and paste it somewhere secure. When you click Save to close this window, the full token will never be displayed again.

      • Click Save to return to the Zendesk API page.

        If you click the token to reopen it, a truncated version of the token is displayed.

  • Subdomain

    • Your subdomain is the part of the URL that comes before "my_subdomain.zendesk.com".

  • email

    • Please share the API token issuer's email

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