# Freshdesk

**Prerequisites**

* API Key
* Subdomain

Setup Guide

* API Key

  * Log in to your Freshdesk account.
  * Click on your **profile picture** on the top right and select '**Profile Settings**.'\
    ![](/files/ZdHX1xXNLxtenUJNl75C)
  * In the sidebar on the right, you will find the View API key button. To access the API key, click on it and complete the captcha verification.

  <figure><img src="/files/6P0tOcAXNMCC9An4eJZI" alt=""><figcaption></figcaption></figure>

  * Copy the token and paste it somewhere secure.
* Subdomain
  * Your subdomain is the part of the URL that comes before "my\_subdomain.freshdesk.com".

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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.anecdoteai.com/docs/integrations/freshdesk.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.