# Freshdesk

**Prerequisites**

* API Key
* Subdomain

Setup Guide

* API Key

  * Log in to your Freshdesk account.
  * Click on your **profile picture** on the top right and select '**Profile Settings**.'\
    ![](https://1572431749-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fj2TzWUXlF2d5tKz5fArV%2Fuploads%2Fsrx0SNdKL5a1zkMlHkzP%2FUntitled%20\(3\).png?alt=media\&token=c0f5a6a4-4b38-433b-a352-b286da0c909a)
  * In the sidebar on the right, you will find the View API key button. To access the API key, click on it and complete the captcha verification.

  <figure><img src="https://1572431749-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fj2TzWUXlF2d5tKz5fArV%2Fuploads%2F5q9BY19r15PEU9tz7L91%2FUntitled%20(4).png?alt=media&#x26;token=da4d7943-3b8a-47a4-9a7e-3b0f629636b6" alt=""><figcaption></figcaption></figure>

  * Copy the token and paste it somewhere secure.
* Subdomain
  * Your subdomain is the part of the URL that comes before "my\_subdomain.freshdesk.com".

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