> For the complete documentation index, see [llms.txt](https://docs.anecdoteai.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.anecdoteai.com/docs/integrations/freshdesk.md).

# Freshdesk

**Prerequisites**

* API Key
* Subdomain

Setup Guide

* API Key

  * Log in to your Freshdesk account.
  * Click on your **profile picture** on the top right and select '**Profile Settings**.'\
    ![](/files/ZdHX1xXNLxtenUJNl75C)
  * In the sidebar on the right, you will find the View API key button. To access the API key, click on it and complete the captcha verification.

  <figure><img src="/files/6P0tOcAXNMCC9An4eJZI" alt=""><figcaption></figcaption></figure>

  * Copy the token and paste it somewhere secure.
* Subdomain
  * Your subdomain is the part of the URL that comes before "my\_subdomain.freshdesk.com".

\ <br>