Kustomer

Anecdote integration with Kustomer will allow you to get product insights from conversations your user

Please complete the following steps:

1. Go to Settings ⚙️ and select Security > API Keys

2. Select Add API Key. Give it a name.

3. Under Roles, select the necessary roles required by your integration. You can select multiple values.

   • org.permission.message.read

   • org.permission.conversation.read

   • org.permission.user.read [preferable, but optional]

   • org.permission.customer.read [preferable, but optional]

4. In the Expires menu, select the number of days that the API key should remain valid before it expires.

5. Select Create to finish creating the new key.

6. In the confirmation screen, you'll be shown your new key. For security reasons, this is your only chance to copy the key. Select Copy Token to copy the hash to your clipboard.

Anecdote will start synchronizing your existing data and generate AI-powered insights from the Intercom data. It might take up to a few hours to complete, depending on the size of the data.

After the data is synchronized and processed you'll be able to see the insights in the Anecdote dashboard under the Intercom data source label.